For help with adding your digital key to your Google Wallet, visit this page.

For help with adding your digital key to your Apple Wallet, visit this page.

A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

Option 1 - Hotel with reception & NO Kiosk A: Don’t worry, you can always check in at the front desk when you arrive at the hotel. If needed, you can also ask for assistance.   Option 2 - Hotel with reception & Kiosk A: Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance.   Option 3 - Hotel with staff-less arrival A: Don’t worry, you can always contact the [name] at [phone] or [email] for assistance.

Yes, you can use both.

If you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.